• Is there a charge for requesting an exchange or return?

    Exchanges and returns at are always free of charge, using our return methods (You are responsible for postal charges).

  • How long do I have to make an exchange or return?

    All returns or exchanges must be made within 5 working days of the e-mail confirming shipment or 1 month before the expiry date of the product. reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

  • How can I make an exchange or return?
    • At Shakti Aarna stores:  Go to one of our store location. You will be able to make a return or request an exchange.
    • Send the product via post to our store location. (You are responsible for postal charges)

Address for return:

Van Faukenbergestraat 120

2274 SC Voorburg

  • Can I keep the original item after having requested an exchange?

    No. If 7 days have passed since requesting the exchange and we have not received the original items, you will be charged the amount using the original payment method.

  • Once I have exchanged an item, can I return the new item?

    Yes. You can return it within 5 working days of the e-mail confirming shipment of the new order or within 1 month of the expiry date of the product.

  • Can I exchange or return any item?

    Yes, as long as it is in perfect condition and is not used.

  • When will I receive the refund for my return?

    You will receive the refund in the same payment method used for the purchase within approximately 5-7 working days, depending on your bank.

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