GENERAL INFORMATION

  • In which countries is it possible to shop online?

    You can currently shop in Netherlands, Germany and Belgium.

  • Are the online store prices the same as those in store?

    Yes, but sometimes we offer some discount on store pick up.

  • Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible.

  • Will I receive the same product that I see in the photo?

    Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

  • How can I be sure that I’ve made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us.

  • Can I track my order?

    Yes, you can track your package via DHL parcel, Post.NL or Kiala based on your selected method of delivery.

  • Can I remove items from my order?

    Yes. You can delete any unwanted items from your cart as long as the order hasn’t been processed yet.

  • Can I cancel my order?

    Yes. You can cancel your order as long as its status allows you to.

  • What should I do if I receive a faulty item?

    Shaktinetherlands.nl only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us.

  • What should I do if I receive an incorrect item?

    If you were to accidentally receive an item that you did not order, please contact us.